Welcome to Zento (“we”, “our”, “us”). By accessing or placing an order on our website, you agree to these Terms of Service (“TOS”). Please read carefully.

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1. Acceptance of Orders

• All orders are subject to acceptance by Zento.

• We reserve the right to cancel or refuse any order at our discretion, including due to stock unavailability, pricing errors, or suspected fraudulent activity.

• You will receive a confirmation email for accepted orders.

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2. Pricing & Payment

• Prices are displayed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.

• Payments are processed via Razorpay. Zento does not store your card, UPI, or bank details.

• In case of pricing errors, Zento reserves the right to correct them or cancel the order.

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3. Shipping & Delivery

• Orders are shipped across India.

• Processing time: 1–3 business days.

• Delivery time: 3–7 business days, depending on courier and location.

• Shipping is handled by third-party partners; Zento is not responsible for delays caused by them.

• Tracking details are sent via email/SMS after dispatch.

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4. Returns & Refunds

• Please refer to our Refund & Return Policy for details on returns, refunds, and cancellations.

• Returns must be sent to the address specified in the Refund Policy.

• Shipping costs for returns are paid by the customer unless the return is due to a Zento error (defective/damaged/incorrect item).

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5. User Responsibilities

• You agree to provide accurate, complete, and up-to-date information when placing orders.

• You are responsible for maintaining the confidentiality of your account credentials.

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6. Limitation of Liability

• Zento is not liable for indirect, incidental, or consequential damages arising from the use of the website or services.

• Our maximum liability for any claim related to products or services is limited to the value of the affected order.

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7. Intellectual Property

• All content on Zento, including logos, product images, text, and website design, is owned by Zento or used with permission.

• You may not reproduce, distribute, or use any content without our written consent.

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8. Governing Law & Jurisdiction

• These TOS are governed by Indian laws.

• Any disputes arising from the use of Zento services shall be subject to the courts of Kerala, India.

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9. Contact Information

For questions, complaints, or disputes:
Email: info@zentoshopping.com